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A Small Sample From Our Collection Of Customer Feedback (our customers love us):

 

5/12/2008 6:35:02 P.M. Eastern Daylight Time

The highest rating goes to Elena Ulko for her time with me, my daughter and son-in-law, Elizabeth and Ismail Mirza, April 30 through May 3 ,while in St. Petersburg.
 
She spoke impeccable English, was very knowledgeable of Russian history, and made our visit to St.Petersburg an exceptionally pleasant and memorable experience.  She set up a comprehensive, interesting and informative itinerary for us, was always prompt,  very helpful with ordering, etc. in restaurants, and was a delight to have around.
She made herself completely available to us for anything that we wished to do.  Whenever we needed a driver, Andre was punctual and helpful.
Having Elena with us was more like having a friend than a tour guide.  Her knowledge about the many palaces, cathedrals, parks, statues, districts, etc. in and around St. Petersburg was exceptional.  She has a delightful sense of humor. 
 
I would not hesitate to recommend her highly to anyone who is anticipating visiting St. Petersburg.
 
Ken Henry
Brevard, NC
USA

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5/17/2008 3:58:19 A.M. Eastern Daylight Time

Hi,

I just wanted to take a moment to write and say what an absolute pleasure it was to have Elena Ulko as our guide in St. Petersburg the beginning of May.  I found your website via a friend who had made the trip in March (and you came highly recommended!), and started corresponding with Elena in April.  She was a star from the start, providing me with several ideas around itineraries, as well as information on the city, the visa process, and what to watch out for.  By the time we had decided on a rough idea of what we wanted to do over our 4 day trip, I felt like I already knew her!
 
Elena herself picked us up from the airport on April 30, and from that moment, was friendly, informative, flexible, prompt, and courteous.  Her English is phenomenal, and as the highest compliment I can give her, the whole trip was like having an old friend show us around her hometown.  We learned so much about St. Petersburg, but even more about Russian history, the people and culture, and their values.   I can truly come away from St. Petersburg saying I've made a new friend. 
 
You are welcome to give my name to anyone as a reference in the future, as I would be delighted to discuss our experience.  Thank you so much for making it the trip of a lifetime!
 
Best regards,
Liz Mirza
Chester, England

 

From:
Sent: Friday, September 17, 2004 1:33 AM
To: russianguidenet@mail.ru
Subject: Sasha

Just wanted to drop a line saying how happy we were with Sasha. First, let me say my wife, Carol, and I were not even sure if someone would be there when we left the ship in St Petersburg, coming from NY, there are so many scams who knows what is real or not. We were in hopes of someone to take us to the most popular places and hopefully understand his broken English. so, when Sasha spoke English as well as I do and knew so much about everything from the paintings in the hermitage and Russian museum we were thrilled. He took us places we didn't expect to go and knew all the history about everything. When the day and a half was over and we were back on the ship, the three other couples who were at our table talked about what they did on the cruise tours. We saw so many more places and did so much more it was unbelievable. What is really crazy is that we spent less money for the guide and driver than they did, and that includes our visas. we would recommend your guide service with Sasha anytime.

Thank You

Carol & Artie

Subj: Recent Tour with Veronica
Date: 7/10/2005 4:36:53 PM Eastern Daylight Time
 

Hi Ed,

Thanks to your entire team for providing exceptional service from start to finish on our recent two day tour of St. Petersburg, Russia. While planning our itinerary for our Baltic Sea Cruise I was very unsure of how to plan our two days in Russia. I was very hesitant to book the tours offered by our cruise line but I was also nervous about getting Russian visas and using a service not affiliated with our ship. We flipped a coin and decided to risk it with your service. It turned out to be the highlight of our entire vacation and one of the most amazing experiences of our lifetime.

Lena provided excellent communication and good advice. Andrei made getting Russian visas easier than getting our passports renewed. Our driver, Mikilai, provided a clean, comfortable car, was always on time and friendly. Our guide, Veronica was terrific. She navigated us through and around crowds with ease, took us to the best places to shop and shared her vast knowledge of art, history and culture. She was great a tailoring the tour to our specific needs, like taking us to a Russian version of Starbucks, arranging a private canal tour when traffic congestion meant we might not make it to the water, and finding us clean bathrooms without long lines. We were able to see more in two days than most people see in two weeks and we were still able to enjoy a cup of coffee or Russian beer and talk about daily life. It was an experience that we will never forget.

Our sincere gratitude,

Wendy & William  

Subj: St. Petersburg, Russia
Date: 7/15/2005 12:07:12 AM Eastern Daylight Time
From:  
To: Asummerinrussia@aol.com



What a pleasure it was to spend the better part of 3 days with Lena Morozova as our personal guide in St. Petersburg, Russia during White Nights season in June 2005.

Lena spoke perfect English and was extremely knowledgeable about Russian art, architecture and history. She was a lively and charming person to be with and we were very reluctant to leave St. Petersburg, and Lena in particular.

We have been privileged to have had some superb guides during more than 50 years of travel to some of the most exotic and difficult places for tourists to visit throughout the world. Lena is at the head of the class in this regard.

Prior to our trip, we had three months of extensive email correspondence with Lena about our interests. Given the time constraints of less than 3 days at our disposal, she did a superb job of avoiding the throngs at all the attractions during the height of the St. Petersburg tourist season or getting us through them easily when necessary... and covering all the ground we planned to cover.

How can anyone possibly know as many special routes to the best toilets in the massive Hermitage while almost everyone else had to stand in long lines to visit the lesser-quality ones? Don't laugh... this is more important than it may seem to you if you've never been there before.

Amazingly, Lena was eight months pregnant when she first started corresponding with us, had her beautiful, healthy Diana a month later and was spending long days touring with us just two months after that.

Our only regret... not spending more than three days in St. Petersburg with her.

Here's to our next visit, Lena!

Subj: Our vacation in Russia
Date: 7/14/2005 5:38:35 PM Eastern Daylight Time
From:   
To:    asummerinrussia@aol.com
 


 

Dear Ed and Sasha,
 
Larry and I wanted to let you know what a wonderful time we had in Russia - especially St. Petersburg.  Our guide Tanya was sweet, incredibly knowledgeable in the history, architecture, and art of Russia.  She, and our wonderful driver Dimitri were always prompt, and facilitated our quirky requests (like finding an obscure, but wonderful artist colony).  We had requested a busy 5 days in St. Petersburg, and really saw the "best of the best".
 
Sasha, thank you for the Bolshoi ballet tickets for the Maryinsky, and coming to meet us at our hotel.
 
The Eliseeve Palace Hotel, is almost as ornate as the Yusipov Palace Museum.  It's location on Prospect Nevsky and Moika River couldn't have been more perfect - only one block from the Hermitage!  We even had our own butler!  For those visitors considering the Astoria or the Grand Hotel Europe- for the same price - this 19 room mansion is an easy choice.  You may however, want to consider taking your coffee at one of the many nearby cafes though, because at $11/coffee - it is ridiculously pricey.
 
We had a wonderful time, and will surely recommend your services to our friends.  Thank you again.


 

Subj: Visit to St Petersburg
Date: 7/18/2005 7:13:16 AM Eastern Daylight Time
 


 

Ed,

We just returned from our trip to Finland, Russia and Estonia and I thought I would provide a few comments about our experience with the Russian Guide Network in St Petersburg.

Prior to the visit, communications with Lena and Sasha were responsive and very helpful. Both Lena and Sasha were extremely informative and what they told us was accurate when we were on the ground in St Petersburg.

We arrived on time, but it took us an hour plus to get through passport control at the port, but Sasha and Anatolyi, our driver, were patiently waiting. In minutes we were off to Catherine's Palace. Sasha, as he was throughout the trip was informative and handled all of our questions. He was polite and friendly and an incredible help getting in and out of places that were just full of other tourists. The driver was highly professional and always waiting for us in the exact spot, Our second stop was to have been Peterhof, but the back road was closed so Sasha adjusted the itinerary and we continued on without any lost time. I don't know how we would have seen as much as we did without Sasha's outstanding services. When we got back to the port on the second day, we felt that we knew something about that wonderful city and its fantastic history. Sasha was always considerate of our needs. In fact, I think we could have moved at an even quicker pace, but he was thinking of our comfort. I would recommend Sasha and the Russian Guide Network without hesitation. We feel that we got our money's worth!

Thanks again, we had a great time and thanks to Lena, Sasha and Anatolyi for all the wonderful support!

Subj: St. Petersburg
Date: 7/20/2005 10:52:21 AM Eastern Daylight Time
   
   
   


Ed ...You may recall that on the night I got back from our recent trip to St. Petersburg and London I sent you a short email to thank you for your services and to say that Lena is a world-class guide, and that you are to be congratulated for having her as your key person in St. Petersburg.

I want to elaborate on that opinion since, in the last several weeks since our return, we have had a number of occasions to discuss our trip with friends who have also visited Russia but, unfortunately, not with your company or your guides.  Some of their comments
convince us that your organization turned what might have been just a good trip into a great one.  Lena is not only a very attractive lady with wonderful "people skills", but a fantastic organizer.  Drivers, etc. were where they were supposed to be, when they were supposed to be there.  Tickets were in hand from every important visit and event - none of the standing in long lines for our group.  As far as events to see (or not see), things to do in our spare time, seating at performances, etc., were concerned, Lena consistently provided very good advice.  She is not only very knowledgeable as a tour guide, but clearly willing and able to learn new facts.  I had the pleasure of being in international banking for over 40 years, and in that time have traveled to almost every major country in the world (except China).  In that time I have met a lot of people abroad, taken part in dozens of trips and activities, and met my share of guides.  I can't remember ever having met a better corporate representative, or a more talented spokesperson for her country and city, than Lena.  Again, you are lucky to have her.

Thanks again for a wonderful experience.

 

Subj: Deep gratitude
Date: 7/17/2003 11:11:00 AM Eastern Daylight Time
From:   
To:   
 

Dear Ed

 
We have returned from our cruise and visit to St.Peterbourg, and it is with great pleasure I write this to tell you how much we enjoyed the visit, to a very great extent thanks to your outfit and to Anna. Everything you promised was indeed so, and Anna was very good.
 
She has a deep knowledge of the subject, even beyond what is required from a guide, and knows how to present it to her customers. She also knows very well how to navigate in difficult situations. The best example is our visit to the Catherine Palace and the Amber Room. On that specific day, while Sasha and Anna had planned to use VIP tickets, upon arrival we found out that due to the large crowds they cancelled all VIP tickets for that day. Nevertheless, we were inside the Amber room 10 minutes after the Palace was opened to the public, and completed the visit to the inside of the Palace in 25 minutes, simply because Anna knew how to talk to the Security people, and more than that, had the initiative to go around and before  the big groups. All this for $10 to a security guard just to let us in.
 
I will certainly recommend your company to anybody who travels to Russia.
<>

Date: Tuesday, August 16, 2005, 5:36:22 PM
Subject: Guiding Service in St.Petersburg/August 13-14

===8<==============Original message text===============
Dear Sasha,

Thank you very much for choosing Tanya as my guide. Apart from her degree in
architecture she has a vast knowledge of history and art and it is difficult
to find a question she does not know the answer to. She is very attentive and
considerate and a good organizer. She is a charming person and it is a real
pleasure to be with her. She made my third visit to Sankt Peterburg a great
success and I hope you will give her the opportunity to do that for many
other people as well.

By the way, what would you think of updating your website? The "other"
Tatiana at the end of the site is "having a baby" for five years already.
Seems a bit long. And the picture of "my" Tatiana does in no way justice to
what she looks now!

It was a pleasure to work with your organization and if the case should
occur I shall certainly recommend it to other people.

Kindest regards.

Hans
 

Subj: Lena
Date: 9/17/2005 2:16:25 PM Eastern Daylight Time
 



Hello Ed,
Many thanks. We have the refund check in hand. We would have loved another day with Lena but while we will return to St. Petersburg we felt we'd never have a better opportunity to see Moscow. We do want to say that Lena was the deciding factor in us choosing your services. Our friends had used another agency but I immediately connected to Lena's first e-mail. She responded quickly, in perfect English and answered every question we had. She continued to do that throughout our correspondence-separating each question and providing a detailed answer. That takes both time and dedication. She was informative, organized and really cared that we had a positive experience. While we could have been assigned another guide (you offered many highly trained guides) we were thrilled that Lena could be our guide. Meeting her was such a pleasure. She made our stay in St. Petersburg so special. I was amazed how well she could accommodate to our needs-as my husband and I had different interests. Lena knows her city but she also knows how to  making touring fun. I can hardly wait to refer her and your service to our family and friends. She's an outstanding professional.  

 

Date: 8/8/2005 3:07:37 PM Eastern Daylight Time

Dear Ed Ryder and Lena Morozova,

Have recently returned from our trip to Russia and would like to take this opportunity to tell you how much we enjoyed the services of Anna Koroleva when we were in St. Petersburg. Our visit to Peterhof, on our last day, was to be the crowning event of our trip to Russia. It was!!
Anna met us at our hotel and guided us to Peterhof, via Hydrofoil. On our arrival at Peterhof she expertly guided us around the crowds and into the Palace, circumventing having to wait in line. Her knowledge of the palace and it’s history was excellent.

Jean and I thoroughly enjoyed our day with Anna. She is highly entertaining, enthusiastic and has a wealth of knowledge about Russian history.

You can be assured that when we encounter people that are planning to travel to St. Petersburg we will definitely recommend your services and Anna specifically. Our travel agent has also been alerted to how satisfied we were with the Russian Guide Network.  

Dear Ed Ryder and Lena,

We would also like to take this opportunity to tell you how much we enjoyed the services of the Moscow guide and driver provided by Russian Guide Network.

On our arrival in Moscow it was so nice to have Vladimir meet us outside Customs/Immigration. Having just spent sixteen hours in flight he was a very welcome sight. He did a marvelous job of navigating through the city traffic and getting us to our hotel.

Tanya Kalinina, along with Vladimir, met us the next day to visit historical sites outside of the city. Tanya did a wonderful job of guiding us through the sites and answering, or getting answers to, the many questions we asked. A couple of days later Tanya guided us around the city where we used various means of transportation. While we would never have attempted to use the Metro on our own (especially during rush hour), having Tanya there we really enjoyed the experience.
Tanya and Vladimir again teamed up to take us out to Sergeyev-Posad, on our last day in Moscow. Both are very skilled at what they do. We really enjoyed Tanya’s openness, enthusiasm, and genuine love for her country and it’s history.

Subj: INFO
Date: 9/7/2005 5:50:54 PM Eastern Daylight Time
   
   
   

Hi Ed,
Just wanted you to know that Lena really did her Job.
She was very thorough, polite, witty, VERY timely and extremely Knowledgeable.
 
She wanted to give us a test at the end but we refused. Who could remember so much.
 
You did a great Job selecting her for us. It made the trip for us.
 
Many thanks and for sure we will recommend your company.
 
Subj: Anna
Date: 9/8/2005 11:33:46 AM Eastern Daylight Time

 

 

Ed, I want to thank your organization for its invaluable assistance in proving guide Anna Karoleva during our week in St. Petersburg. Following is a statement as to our experience with Anna. Be sure that we will recommend her and your agency to friends. Russia is a fascinating country.

Anna is St. Petersburg and St. Petersburg is Anna. For seven days Anna took our hands and minds and brought the city alive. Architecture, personalities, history, and geography were all brought to us with the passion and knowledge of a young woman who loves her city. The challenges and opportunities facing today’s Russia were openly discussed as were the social fabric of today’s Russia and yesterday’s Soviet Union.

Our expectation for our guide to St. Petersburg was one who had knowledge of the city historically and its current status. We expected to be informed as to how the city fits into the entire country as to its founding and growth. Who are the past and current personalities that shaped the city? In addition to visits to the obvious sites we wanted to be taken off the normal tourist path as much as possible. Candid conversation over lunch and dinner was hoped for. All of these expectations were surpassed with Anna. In addition she brought a wonderful personality and sense of humor to our daily experiences.

Anna was also concerned about our personal well being in regard to safety and comfort. Our only regret was leaving Anna and St. Petersburg on our final day as we departed. If fortune smiles we will meet her again.

Subj: St. Petersburg visit
Date: 9/8/2005 11:22:32 AM Eastern Daylight Time
   
   

Hello Ed.  I am Maurice Garrett the traveling partner of Marvin Lutzker.  I am writing to tell you how professional Lena is and how much we enjoyed our trip to St. Petersburg.  She was great, knew her subject matter and her manner made our visit a pleasure.  She is so enthusiastic that when we were reluctant to continue she was able to convince us to move on.  We thoroughly enjoyed her and our driver and will not hesitate to recommend you and them to anyone. Please feel free to give our names as a reference.
 
Sincerely,  Maurice and Barbara Garrett

------------------------------------------

Below is a feedback from my cruise ship customers whom I handled ...
early in August. By the way, Michelle is Wanda's personal assistant.

Regards,

Sasha

This is a forwarded message
From: Michelle
To: Alexander Sergayev
Date: Thursday, October 20, 2005, 8:59:16 PM
Subject: August 7 & 8

===8<==============Original message text===============


Sasha,  I know I should have e-mailed you sooner but time slips away and we all get busy.  Anyway, I just wanted to tell you a BIG THANK YOU.  Wanda, Ray, Nancy, Raj, John and Jane came back with glowing reports of how wonderful you were and what a great time they had and were thanking ME profusely for making it happen!

I will surely remember you to anyone I know going your way.
In the meantime, I hope you have your fair city back to yourselves and will have time to rejuvenate before all the cruisers and tourists arrive again next year.

Many thanks again,
Michelle

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